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FAQs


What’s your return policy?

Wondering the terms of return policy, please click here. 

Can I exchange something?

We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

I got the incorrect or damaged items, what do I do?

If it is in this case, please contact us by mail in 3 days, and indicate the problems and attach some pictures. so we can re-arrange a shipping of the items you ordered ASAP or arrange the return for you and issue the refunds and return shipping fee after receiving your return.

Is the return address on the package?

No, please do not send your return to the address on your package. This is not the return address and will affect the processing of your return. The return address will be sent to you by mail after we approve your return request.

Can I cash on delivery if I return the package?

No, about the return, we don’t accept cash on delivery for your return. 

Do I need to bear the return shipping cost myself?

  1. About the return shipping fee, we only bear the shipping fee for the return reason of ‘poor quality/faulty’ and ‘incorrect item’. And please be noticed of that in this case, we only accept the UPS and FedEx shipping way to return the items, like the UPS Ground, FedEx Ground, UPS Sure Post, FedEx Smart Post . If for the other return reason, you’re required to bear the shipping cost yourself. In this case, you can return it by any shipping way. Therefore, when you believe there’s some quality problem on our products or it’s not the correct item you ordered, please write down the specific problem and upload some pictures of problems in your return request, or send it to us by mail. So, we can objectively deal with the problem for you.
  1. If we confirm there is really some quality problems on our products, we will bear the return shipping cost for you. But you will need to pay the return shipping fee first, and then send us a snapshot of shipping fee by mail in 3 days after your return. Otherwise, we regard that you give up this right, and we won’t bear the return shipping fee for you.
  1. The return shipping fee will be return to your Paypal or your credit card ,and the refunds will be return to your original payment account, if we confirm the reason is the quality problem and receive your return.

How do I return my package?

  1. Go to the Contact Us Page
  2. Input your email and the order number, then enter the order # you would like to return, indicate the reason, and submit, waiting for our dealing with your request.

Note: If you choose the return reason of ‘poor quality/faulty’, please upload the pictures of product problems and write the additional notes about the problems in your return request, so we can deal with the problem objectively and get your support to improve our product quality.

  1. After being approved to return, Please send it back ASAP.

Note: Please be noticed of this, If the return is because of the quality issue or the incorrect item, in this case, we’ll bear the return shipping fee for you.But we only accept the UPS and FedEx shipping way to return the items, like the UPS Ground, FedEx Ground, UPS Sure Post, FedEx Smart Post . If for the other return reason, you’re required to bear the shipping cost yourself. In this case, you can return it by any shipping way.

  1. Please remember to upload return tracking number in your return request.

How long will it take to process my return request?

After receiving your return request, we’ll deal with it in 3 days, please wait patiently.

How long can I get my refunds?

Once your return is received and inspected are with no problems, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Therefore, after getting the approval of return, please return it asap, so that we can deal with the rest process of returning and give you the refund ASAP.